Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!uflorida!ukma!rutgers!ucla-cs!math.ucla.edu!julia!hgw
From: hgw@julia.math.ucla.edu (Harold Wong)
Newsgroups: comp.sys.mac
Subject: Re: Don't buy Hard disks from CMS, they don't honor warranties
Keywords: CMS
Message-ID: <508@sunset.MATH.UCLA.EDU>
Date: 27 Feb 89 16:42:36 GMT
References: <636@ndcheg.cheg.nd.edu> <10331@pasteur.Berkeley.EDU>
Sender: news@MATH.UCLA.EDU
Reply-To: hgw@math.ucla.edu (Harold Wong)
Organization: UCLA Mathematics Department
Lines: 24

In article <10331@pasteur.Berkeley.EDU> carlton@betelgeuse (Mike Carlton) writes:
>In article <636@ndcheg.cheg.nd.edu> jeff@ndcheg.cheg.nd.edu (Jeffrey C. Kantor) writes:
>>This is one of those warranty horror stories. If you want just the
>>summary, look on the subject line.
>>
>[ ... details of horror story omitted ... ]

>My story: after 9 months of fairly heavy usage my CMS Pro-102 internal drive
>started showing bad blocks (the same symptom as Mr. Kantor's drive).  I 
>called CMS Tech Support and was told to contact my dealer for an RMA number.

I have a simular situation.  My drive crashed (no way to use it, heads didn't
even move), I didn't have a reciept and the dealer went out of business.  I
called CMS and they gave me a RMA number and I sent it straight to them.  In
less than 5 working days, they sent me a new one.  They trusted me on the
warranty since the drive had not been out for more than a year.

Take a deep breath and talk to them calmly.

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Harold Wong         (213) 825-9040 
UCLA-Mathnet; 3915F MSA; 405 Hilgard Ave.; Los Angeles, CA 90024-1555
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