Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!hplabs!hp-sdd!ucsdhub!dcdwest!plb
From: plb@dcdwest.UUCP (Phil Blais)
Newsgroups: comp.unix.xenix
Subject: Re: VP/ix- "SOMEDAY IT WILL WORK!"
Message-ID: <477@dcdwest.UUCP>
Date: 16 Feb 89 01:24:02 GMT
References: <5980006@hplsla.HP.COM> <24@rsoft.UUCP> <941@crpmks.UUCP>
Sender: root@dcdwest.UUCP
Organization: ITT Defense Communications, San Diego
Lines: 23

In article <941@crpmks.UUCP>, garyb@crpmks.UUCP (Gary M. Blumenstein) writes:
> In article <24@rsoft.UUCP>, frank@rsoft.UUCP (Frank I. Reiter) writes:
> > I've had to use SCO tech support quite a number of times and have always found
> > it to be the absolute best tech support I've received anywhere.
> 
> I'm with you Frank.  I've used their support for three years now and I'm very
> pleased with it. 
> 
> I think people must understand that the success of this company could very 
> well crush them.  They are currently answering thousands of calls each day.

Although we don't use VP/ix, in general I have been quite pleased with SCO
Tech Support during the past 3 years or so. I could certainly list a number
of software/hardware vendors whose performance has been much less impressive.
A bit of patience and courtesy go along way when dealing with people in
general and especially when trying to explain the symptoms etc of a particular
problem to a tech support rep. It also helps to RTFM prior to placing your
call. SCO's docs are some of the best I've seen - not perfect but certainly
worth reading.

Just one end users $.02 worth. Keep up the good work SCO. (=:
phil blais
ITT DCD San Diego