Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!decwrl!decvax!spray!anson
From: anson@spray.CalComp.COM (Ed Anson)
Newsgroups: comp.sys.mac
Subject: Re: Hard disk successes (Was: Re: Don't buy Hard disks from CMS, they..)
Message-ID: <2616@spray.CalComp.COM>
Date: 9 Mar 89 15:48:22 GMT
References: <636@ndcheg.cheg.nd.edu> <76000361@p.cs.uiuc.edu> <429@lakesys.UUCP> <7495@batcomputer.tn.cornell.edu>
Reply-To: anson@spray.UUCP (Ed Anson)
Distribution: na
Organization: CalComp, A Lockheed Company, Hudson, NH, USA
Lines: 23

In article <7495@batcomputer.tn.cornell.edu> mha@tcgould.tn.cornell.edu (Mark H. Anbinder) writes:
> those of us who are happy with our equipment SHOULD be
>talking about it, so people hear the success stories as well as the horror
>stories.

I agree. Better yet, I can tell about a horror story that turned good!

I bought one of the original DataFrame 20's. It was DOA. I called customer
support, they apologized profusely, and sent me another immediately.

It was DOA. I called customer support, they not only apologized but sounded
puzzled. They sent me another immediately.

I have been using that drive without any problems for three years now.

The moral of the story is this: Even the best of companies sometimes have
equipment problems. The important thing is what they do about them, and
what the overal track record of the equipment is. The only REAL horror
story is when customer service ignores the service when the equipment fails.
-- 
=====================================================================
   Ed Anson,    Calcomp Display Products Division,    Hudson NH 03051
   (603) 885-8712,      anson@elrond.CalComp.COM