Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!iuvax!uxc!uxc.cso.uiuc.edu!m.cs.uiuc.edu!p.cs.uiuc.edu!gillies
From: gillies@p.cs.uiuc.edu
Newsgroups: comp.misc
Subject: Screwing Little Guys
Message-ID: <79700022@p.cs.uiuc.edu>
Date: 13 Mar 89 23:06:00 GMT
Lines: 20
Nf-ID: #N:p.cs.uiuc.edu:79700022:000:870
Nf-From: p.cs.uiuc.edu!gillies    Mar 13 17:06:00 1989


Why can't computer companies introduce new models only in the fall,
like the auto industry?  It makes a whole h*ll of a lot more sense
than the current arrangement.

People get screwed all the time (I'm thinking about Apple customers)
when a company introduces a new model at a random time of the year.
Often, customer have bought machines the day before the new model came
out, with no inkling that a new model would REALLY appear.  Apple has
introduced two such machines in the last two months!!!

All it takes is a little discipline in the engineering and marketing
divisions of the computer company.  And a little empathy / respect for
the customer.  I guess this is what's really missing.



Don Gillies, Dept. of Computer Science, University of Illinois
1304 W. Springfield, Urbana, Ill 61801      
ARPA: gillies@cs.uiuc.edu   UUCP: {uunet,harvard}!uiucdcs!gillies