Xref: utzoo comp.sys.amiga:30697 comp.sys.amiga.tech:4175
Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!ncar!noao!asuvax!mcdphx!estinc!fnf
From: fnf@estinc.UUCP (Fred Fish)
Newsgroups: comp.sys.amiga,comp.sys.amiga.tech
Subject: Re: Crashing all the way to Kickstart (*the solution*)
Message-ID: <66@estinc.UUCP>
Date: 15 Mar 89 15:24:07 GMT
References: <6088@cbmvax.UUCP>
Reply-To: fnf@estinc.UUCP (Fred Fish)
Organization: Enhanced Software Technologies, Inc.
Lines: 30

In article <6088@cbmvax.UUCP> bryce@cbmvax.UUCP (Bryce Nesbitt) writes:
<< [Since installing V1.3 I have noticed something strange.  If the
<<  machine ever crashes, it sometimes goes back to the Kickstart hand 
<<  instead of the Workbench hand.]
<<
<
<Thank you all for noting and reporting this bug.  I have located the
<cause; a code mistake causes the Kickstart protected memory to be
<left open open for writing during some types of system Alert.  This
<problem will be addressed in the next version of "SetPatch" (no
<date or distribution details are available at this time).
< ...
<				 Based on your bug report alone,
<we must be able to repeat the bug.  Bugs that we can repeat
<in-house GET FIXED.

Outstanding work!  A bunch of vague reports of the form "my machine
crashes all the way back to kickstart" that indicate a trend that
there is a real problem and you guys go and find the cause.  Your
support for this machine is simply amazing.  Most companies won't
even bother looking for a problem until they have several written
bug reports documenting repeatable bugs, and even then may not do
anything about it until it looks like it might impact their sales.
Kudos also for finding the fix for the trackdisk bug that was so
elusive!

-Fred
-- 
# Fred Fish, 1835 E. Belmont Drive, Tempe, AZ 85284,  USA
# 1-602-491-0048           asuvax!{nud,mcdphx}!estinc!fnf