Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!oliveb!apple!claris!wombat From: wombat@claris.com (Scott Lindsey) Newsgroups: comp.sys.apple Subject: Re: AppleSupport(wasre:ughh and the GS Message-ID: <9062@claris.com> Date: 13 Mar 89 20:33:44 GMT References: Organization: Claris Corporation, Mountain View CA Lines: 34 From article , by jm7e+@ANDREW.CMU.EDU ("Jeremy G. Mereness"): > > I feel that if Apple was truly behind the machine, they would support, or > even license these products (like they did with Styleware when it announced > GS Works). They haven't. Huh? License? The only thing Apple licensed from StyleWare was the Epson printer driver & associated port driver(s). Ever. When we announced GSWorks, it wasn't news to Apple. They were aware of what we'd been working on. Apple isn't a software company. It's hardware/OS. Maybe you're confusing Apple Incorporated and the Claris Corporation, which are two different entities, albeit Claris is a subsidiary of Apple. As far as support goes, Apple supported StyleWare just fine. The level of support (as IIgs developers) may have increased slightly when we (the programmers) came to Claris. There are several reasons behind this. It seems obvious to me that Apple would pay more attention to the company that will have more impact on the market. (Claris is initially selling more AWGS than StyleWare could GSWorks). I don't view this as any gross imbalance, but merely a slight weighting. The turnaround time for tech support seems to be faster, but I think that this is due to changes in procedure at DTS over the past year. Finally, it's somewhat psychological on our (OK, *my*) part. Actually being in the same state, having the opportunity to visit and talk to the people in DTS makes the whole operation more "realistic." That's human nature. DISCLAIMER (seriously): -- Scott Lindsey | UUCP: {ames,apple,portal,sun,voder}!claris!wombat Product Development | Internet: wombat@claris.com | AppleLink: LINDSEY1 Claris Corp. | These are not the opinions of Claris, Apple, (415) 960-4070 | StyleWare, the author, or anyone else living or dead.