Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!bloom-beacon!apple!chuq
From: chuq@Apple.COM (Chuq Von Rospach)
Newsgroups: comp.sys.mac
Subject: Re: Gatekeeper Problems!!! (binhex/Stuffit/Packit)
Keywords: error bug dunno help
Message-ID: <27475@apple.Apple.COM>
Date: 17 Mar 89 16:38:19 GMT
References: <4774@hubcap.UUCP> <27274@apple.Apple.COM> <7492@boulder.Colorado.EDU>
Organization: Life is just a Fantasy novel played for keeps
Lines: 35

>>A practical lesson in why you should never run software you don't
>>understand. This isn'g a problem with the System software OR GateKeeper.
>>It's pilot error. Read the documentation!

>Let's not insult people on this net. Remember the Mac is the first popular
>computer to recognize that users do not always want or have time to read
>manuals.  Thus the phrase "pilot error" should be changed to "non-intuitive
>interface".  

Yes and no. The reason I said what I did was because this person accused
GateKeeper of being broken -- in public -- when it was doing what it was
*supposed* to do. It was obvious that he not only didn't he read the
documentation, but he never even brought up the on-line help button (which
is about the size of Milwaukee). 

Let me ask who was insulted here: the poster who bitched about GateKeeper
being broken for doing it's job, or Gatekeeer (and it's author, who happens
to also be on the net), who's program was vilified publicly by someone with
no idea what was going on.

Yes, I was harsh. But if you're going to open your mouth and make ugly
statements without any basis in fact, if you're too lazy to read the
documentation when you have problems, you should expect to get your
stupidity shoved back down your throat.

Look at an analagous situation: I buy a television. I don't read the
documentation, so I don't know I have to attach an antenna to it to get good
reception. My reception is horrible, so I publish an article in Consumer
Reports about what a rotten television this is. Who's at fault: the
television? The television manufacturer? Or the person stupid enough not to
know how to use the device *and* talk about it like an expert in public?

I don't think I gave anything out that wasn't deserved and wasn't already
tossed into the ring by the original poster. IF you're going to scream about
something on the net, know what you're talking about.