Xref: utzoo comp.graphics:5027 comp.sys.ibm.pc:26654
Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!uflorida!haven!uvaarpa!mcnc!ecsvax!metzge
From: metzge@ecsvax.UUCP (Ellen P. Metzger)
Newsgroups: comp.graphics,comp.sys.ibm.pc
Subject: "PaintShow Plus" and "First Publisher" causes PC-10 to reboot
Keywords: scanner, mouse, crash, reboot, Commodore PC-10, Logitech, Paintshow Plus, First Publisher
Message-ID: <6736@ecsvax.UUCP>
Date: 28 Mar 89 00:27:10 GMT
Followup-To: poster
Distribution: na
Organization: UNC Educational Computing Service
Lines: 25


"PaintShow Plus" and "First Publisher" causes PC-10 to reboot


We are having trouble with both the "PaintShow Plus" and "First
Publisher" software that came with our Logitech hand scanner and C7
serial mouse.  Both of these programs seem to run for awhile without
problems when suddenly and without warning, a single click of the mouse
button causes our Commodore PC-10 to do a cold boot.

Logitech's telephone support amounted to no more than a walk-through of
the manual's installation instructions, a pronouncement that there is no
problem with their software, and that we must therefore have a hardware
problem.

Well.....  perhaps, but this PC clone seems to be otherwise functioning
perfectly.  Logitech's "Point" editor and menu software works well, as
do other mouse-based applications we have tried.  This software is the
first we have encountered that causes the machine to choke; perhaps it
relies on some arcane trick of the PC BIOS that Phoenix missed.

The hand scanner produces images of remarkable quality, but is quite
useless unless we can get the software to work reliably.  Any reports of
similar problems with this hardware/software combo and possible solutions 
would be appreciated.