Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ulowell!cbmvax!higgin
From: higgin@cbmvax.UUCP (Paul Higginbottom MKT)
Newsgroups: comp.sys.amiga
Subject: Re: problem with A2000
Message-ID: <6332@cbmvax.UUCP>
Date: 20 Mar 89 02:56:16 GMT
References: <1811@umbc3.UMBC.EDU>
Reply-To: higgin@cbmvax.UUCP (Paul Higginbottom MKT)
Distribution: usa
Organization: Commodore Technology, West Chester, PA
Lines: 25

In article <1811@umbc3.UMBC.EDU> todd@umbc3.umbc.edu (Todd R. Bernard) writes:
$Finger pointing Match Ahead!! Well I went and ordered an Amiga 2000 on
$Tuesday from Priority One Electronics, I received the machine yesterday
$only to find that it had 1.2 in ROM.  When I order the machine I asked
$if it had 1.3 in ROM and the answer was YES.
$Today I called Prioity One and I talked to my salesman who told me that
$the $machine should of had the 1.3 in rom. He said for me to call
$Commodore and that they would give me the new roms free of charge. Well
$I tried calling commodore customer support and after being on hold for
$1/2 and hour, I've decided to post this.  Commodore is this the
$responsiblity of the dealer or yours (if it yours who should I call) ?
$  Todd
$todd@umbc3.umbc.edu

Commodore has phased 1.3 ROMs into production over a period of time, but
some of Commodore's and dealers' inventories may still contain 1.2 ROMs.
If the dealer promised that you would get 1.3, then it is their
responsibility to provide it for you.  Please take this up with them.
On behalf of Commodore, I apologize that you were unable to get through
to our Customer Support System, but we get thousands of calls and are not
able to process them all, and I hope this information has been of
some use to you.

	Sincerely,
	Paul.