Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ulowell!bbn!apple!mattd
From: mattd@Apple.COM (Matt Deatherage)
Newsgroups: comp.sys.apple
Subject: Thanks
Message-ID: <27638@apple.Apple.COM>
Date: 21 Mar 89 08:01:14 GMT
Organization: Apple Computer Inc, Cupertino, CA
Lines: 54

I want to thank those of you who have made me feel welcome on the net in the
past few days, and haven't given me Grief for briefly discussing things
such as customer dissatisfaction, which clearly isn't my job.

However, it is the job of a lot of people at Apple.  They are employed pretty
much just to make sure that our customers are happy.  If not, these folks
want to change it.  If the consensus is that you folks would like an address
or two that you could complain through, I'd be happy to see what I could
find.  (Don't bother to reply just to ask for the list; just mention it in
some other reply you'll be writing.)

Also, since it is these people's job to keep the customers happy, and it's
not mine, it's not really fair for me to try to answer mail on the subject
(I've gotten a fair amount on this topic in the past few days).  Similarly,
I fervently hope that Customer Relations isn't advising people over the phone
which parts of the 128K memory map are reserved for ProDOS 8 and which are
free to use.

So if you send me mail about company policy or customer dissatisfaction, please
be aware that I'm probably not going to give you the answer you want.  I'm
simply not qualified.  I'm always interested in opinions, but the phrase
in the disclaimer says "PERSONAL mail ONLY" (or something similar).  Neither
I nor Keith nor Mark (nor, really, any of the engineers on here) tell you why
or why not Apple has or hasn't released something, or what our plans are, or
any of that stuff.

(having to deal with this makes me stupid.  I've been staring at an assembly
language program that's not working for several weeks, now.  It's a math-
oriented kind of thing, and I was making a spare copy of a long variable. The
code in question:

          lda temp3
          ldx temp3+2
          sta temp7
          sta temp7+2
          ^^^

Having been buried in the midst of a long string of lda/ldx/sta/stx quartets,
I completely missed it until doing some fairly advanced debugging.  Did I
mention that personal computers are evil?)

Anyway, thanks for making me feel welcome.



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Matt Deatherage, Apple Computer, Inc. | "The opinions expressed in this tome
Send PERSONAL mail ONLY (please) to:  | should not be construed to imply that
AppleLink PE: Matt DTS  GEnie: AIIDTS | Apple Computer, Inc., or any of its
CompuServe: 76703,3030                | subsidiaries, in whole or in part,
Usenet:  mattd@apple.com              | have any opinion on any subject."
UUCP:  (other stuff)!ames!apple!mattd | "So there."
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