Path: utzoo!utgpu!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!ukma!gatech!ncsuvx!mikes
From: mikes@ncsuvx.ncsu.edu (Michael Steele)
Newsgroups: comp.sys.apple
Subject: Re: Complaining to Apple
Message-ID: <2693@ncsuvx.ncsu.edu>
Date: 23 Mar 89 03:00:14 GMT
References: <27559@apple.Apple.COM>
Reply-To: mikes@ncsuvx.ncsu.edu (Michael Steele)
Organization: /etc/organization
Lines: 51

In article <27559@apple.Apple.COM> mattd@Apple.COM (Matt Deatherage) writes:
>
>I will venture this much, though -- Apple is a large company with a large
>installed base of customers.  I *personally* (see the disclaimer below)
>believe that it would take a significant amount of letters/emails/phone calls,
>all arriving to the same place at pretty much the same time to make anyone's
>jaws drop.
>
	I think we should start a movement to "let" Apple know that we are
	dissatisfied with their service.  Just read the editor's comments
	in A+ and Incider, all they do is complain with the slowness of the
	GS.  I haven't talked to anyone who is "satisfied" with the GS's
	speed.  I would accept 2.8Mhz if Apple was pushing the technology to
	the edge.  BUT they're not!!!  I would be possible (not trivial) for
	Apple to create a IIGS+ that would outperform the Amiga. And I see the
	Amiga as the major competitor for the GS $$$.  We must be careful not
	to lay the blame on Matt or Keith, I'm sure they are as frustrated as
	we are over the GS.  They can't change Co. policy, WE CAN.  It's called
	the power of the consumer.  I propose that we write a letter or many
	letters to Sculley.  Challenge him to keep his promise to
	support the Apple II and give him a few "HINTS" on how to do it.
	Given enough input over a period of time we could influence Apple to
	make some sort of PUBLIC announcement of commitment, not that a
	machine "might" be out in a year or two. But this mail drive can't be
	limited to the people on the net as our numbers are few, we must write
	to the Mags and post messages ALL OVER Genie, Applelink, Compuserve and
	in our Users Groups to get the ball rolling.  Tell ever Apple II user
	you know about this drive to let Apple know that we are dissatisfied.

>If a large number of Apple customers believe that Apple is doing them wrong,
>then either Apple must change its ways to retain those customers, or Apple
>must convince those customers that they have not been wronged.  Neither will
>happen if Apple is not aware that there is a large-scale customer satisfaction
>problem.
>
			HA We'llllll LET them Know!!!!!
>
>==============================================================================
>Matt Deatherage, Apple Computer, Inc. | "The opinions expressed in this tome
>Send PERSONAL mail ONLY (please) to:  | should not be construed to imply that
>AppleLink PE: Matt DTS  GEnie: AIIDTS | Apple Computer, Inc., or any of its
>CompuServe: 76703,3030                | subsidiaries, in whole or in part,
>Usenet:  mattd@apple.com              | have any opinion on any subject."
>UUCP:  (other stuff)!ames!apple!mattd | "So there."
>=============================================================================


-- 
Michael Steele		mikes@ncsuvx.ncsu.edu
			mikes@ncsuctix.ncsuvx.ncsu.edu
			netoprms@ncsuvm.bitnet