Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!purdue!decwrl!sun!imagen!atari!towns
From: towns@atari.UUCP (John Townsend)
Newsgroups: comp.sys.atari.st
Subject: Re: Atari's Mouse replacement policy
Message-ID: <1396@atari.UUCP>
Date: 23 Mar 89 19:39:07 GMT
References: <16069@cup.portal.com>
Distribution: na
Organization: Atari Corp., Sunnyvale, CA
Lines: 29

in article <16069@cup.portal.com>, Xorg@cup.portal.com (Peter Ted Szymonik) says:
> 
> Prepare for a minor flame...<grin>
>  
> I'm not the first person to have had a mouse die and I won't be the
> last.  Considering the fact that Atari is now pushing DTP systems like
> crazy, wouldn't it make sense for Atari to establish a credit card
> verification service so that they could handle a situation such as
> mine?  I realize that Atari service is best handled through the dealer
> network, but a large percentage of ST owners (including myself) have
> NO ready access to a local dealer, we should be able to call Atari and
> have a simple mouse replacement handled quickly and overnight if we
> are willing to pay the shipping charges.
>  
> How about it Atari?
>  
> Thanx
> Peter Szymonik

Peter,

Your suggestion has been printed out and passed along to Customer Relations.
I spoke with Diana Goralczyk, Manager of Customer Relations regarding this
issue and she is going to look into this with her boss. 

I will keep you posted of the progress on this issue.

-- John Townsend
   Atari Corporation