Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!elroy!orion.cf.uci.edu!uci-ics!zardoz!peregrine!ccicpg!cci632!rit!ultb!clf3678
From: clf3678@ultb.UUCP (C.L. Freemesser)
Newsgroups: comp.sys.atari.st
Subject: Re: Atari's Mouse replacement policy
Summary: I agree with you
Message-ID: <484@ultb.UUCP>
Date: 22 Mar 89 05:18:35 GMT
References: <16069@cup.portal.com>
Reply-To: clf3678@ultb.UUCP (C.L. Freemesser (709ITP))
Distribution: na
Organization: Rochester Institute of Technology, Information Systems
Lines: 20

I certainly agree with you about customer service.  It could/should be
handled better.  If Atari wants to be big in this country, they need good
customer service, which includes credit card acceptance (in every
respect, including verifying), all types of UPS service, and FedEx.  I'd
also like to see a fax line or two (hey, if you are a repair center and
don't have the schematics to something, waiting 6 weeks for em seems a
bit silly).  

In general, Customer Service should be able to handle any request, be it
warrantee replacements, sales, info, and shipping requests.  Not that
they don't do a good job now, but if Kodak wants to buy a bunch of TT's
or ATW's, they are going to look at support just as much as the power of
the computer.  If it ain't there, they ain't gonna buy!

BTW, I would LOVE to see an East Coast office.  Why?  Faster and easier
delivery of products to stores, faster turn around time on repairs.  It
also seems to me that it would be less stressful to the folks in
California (who have to handle ALL the requests from this country).

=cf=