Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!husc6!husc4!hellerst
From: hellerst@husc4.HARVARD.EDU (Joe Hellerstein)
Newsgroups: comp.sys.mac
Subject: LaCie Troubles
Message-ID: <1448@husc6.harvard.edu>
Date: 21 Mar 89 19:24:07 GMT
Sender: news@husc6.harvard.edu
Reply-To: hellerst@husc4.UUCP (Joe Hellerstein)
Organization: Harvard University Science Center, Cambridge MA
Lines: 20

I just had my second LaCie Cirrus 30 hard drive break in the space of two
months.  I say break, because it didn't just crash, it now can no longer
be re-initialized.  Last time, they replaced the drive and the controller
card.  This time, the problem appears to be the controller card, although
it remains to be seen.
	The darn thing broke 5 days before the 1 year warranty was to expire,
so at least it won't cost me to repair.  I asked for my money back instead
of a repair, but they said that it was "impossible."  Ha.  I intend to write
a letter to them expressing my disappoinment.  Ha again.
	After hearing so many good things here about LaCie, I figured that my
first breakdown was a fluke.  Now I wonder about their quality control.
Suffice it to say that if I had to choose again, I might get a Jasmine or
something.
	I should remark, I guess, that they've been awfully nice about the
warranty service.  It's just a big pain to have your disk crashing every month,
if you know what I mean.

Don't forget to back up your data.....  Nobody's safe out there.

Joe Hellerstein