Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ukma!husc6!rice!sun-spots-request
From: lawrence@tusun2.knet.utulsa.edu (Mark Lawrence)
Newsgroups: comp.sys.sun
Subject: Re: Frame support costs
Keywords: Software
Message-ID: <523@drd.UUCP>
Date: 31 Mar 89 04:48:38 GMT
References: <14013.8902230956@skye.ritd.co.uk>
Sender: usenet@rice.edu
Organization: DRD Corporation, Tulsa, OK (would you believe so-so?)
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Approved: Sun-Spots@rice.edu
Original-Date: 13 Mar 89 15:21:25 GMT
X-Sun-Spots-Digest: Volume 7, Issue 218, message 8 of 17

We have two licenses and are simply thrilled with:
	Frame's capabilities
	The *fast* response (via e-mail) to how-to questions not obvious in
		documentation
	The wonderfully simple and functional installation script
	The floating license server.

Our SUP costs are $715 for the first license and $395 for additional ones.
Since Frame only has to send us one media for each update, I would think
that somewhere between $700-$1000/year should really be more than
sufficient (the cost to them to support us is minimal also).  If we had
additional licenses, I think I would start talking to the folks at Frame
about reasonable pricing or site licensing.

Another bugaboo on the horizon is the X version of Framemaker.  We intend
to run a mixed X and SunView environment (initially).  Talking to Judy
Calhoun at Frame last week (when I ordered our X version), she said that
Frame hasn't figured out the support policy for the X version yet.  If
they try to hit me up for 2*($715+($395*(n-1))) just so I can have that
environment, then I will do some serious inarticulate sputtering.