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From: ked@garnet.berkeley.edu (Earl H. Kinmonth)
Newsgroups: comp.unix.xenix
Subject: Re: technical support from different vendors?
Keywords: tech support
Message-ID: <22314@agate.BERKELEY.EDU>
Date: 30 Mar 89 05:14:32 GMT
References: <7377@spool.cs.wisc.edu>
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Distribution: comp
Organization: University of California, Berkeley
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In article <7377@spool.cs.wisc.edu> beverly@ai.cs.wisc.edu (Beverly Seavey) writes:
>
> We are in the process of setting up a Xenix system. University
> if the different was in quality of tech support. Does any one have
> any comment on the quality of tech support from SCO, Government 
----------------------------------------------------|
I can only speak to this.  You pay a premium price for SCO, but you
get a premium product.  You also deal with real people who tell you
their names and who, in my experience, will go out of their way to
help you.  Although, I cannot say that every call to SCO results in
instant satisfaction, they DO FOLLOW UP, and when they (or even one
of their vendors) screw up, THEY MAKE GOOD.

My comparative reference is NBI (does anyone know what NBI stands for
other than incompatability and ripoff pricing?) My department pays
$7500 per year to NBI for "service" that can only be described with
obscenities. (For example, the documentation for the communications
software on our NBI is dated 1981!) SCO may not always please you the
first time around, but it is my experience that have a very strong
sense that they owe the purchaser something and WILL deliver it. I
cannot say I get this sense from other vendors who often seem to
operate as though they were doing you a favor by (pardon the term)
jerking you off.

E H. Kinmonth, Hist. Dept.,  Univ. of Ca., Davis Davis, Ca. 95616
916-752-1636/0776

Disclaimer:  This is AmeriKa!  Who needs a disclaimer!

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