Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!unmvax!pprg.unm.edu!hc!lll-winken!uunet!portal!cup.portal.com!Kreme
From: Kreme@cup.portal.com (Lewis Kreme Butler)
Newsgroups: comp.sys.apple
Subject: Re: Beware...
Message-ID: <16966@cup.portal.com>
Date: 10 Apr 89 07:48:46 GMT
References: <8904070839.AA09431@crash.cts.com>
Organization: The Portal System (TM)
Lines: 35

Daveharv@pro-novapple.cts.com wrote:
| 
|I called my dealer.  I called several dealers.  Every one of them said that 
|Apple would NOT supply a replacement chip.  The ONLY way they could fix the 
|problem was a new motherboard!  $250 for parts and labor! 
| 
|So I got the number for Shreve Systems in Louisiana and ordered a new Ensoniq 
|chip.  For about $55.00 total they Federal Expressed me the chip. I put it in 
|this morning, and the machine works just fine now. 
| 
|This goes beyond just DUMB.  It's highway robbery on Apple's part. I still 
|can't believe it. 

Hehehe... I had almost the exact same problem with my apple //e.  When 
installing a clock, I accidently broke one of the pins on the CD ROM chip.
I thought, well, I can fix it, but once it's broken I will probably have
to keep fixing it.  So, I called the local apple dealer with part number
in hand and said "How much to replace this one chip?"  They laughed and
said... "$70"  I said, "I got it, the EF ROM, the 65C02, and the Character
Generator ROM all for 49.95, how can one be $70?"  They said, "Well, that's
what Apple charges.  Nothing we can do about it."  Yeah, right.  So, I got
the chip sodered for $1 (yes, ONE) and pluged it in to my clock.  works
fine, though I'm scared of pulling it out.

So, what's their problem?  I mean they should have provided the enhancement
free in the first place, and they certainly have no reason to be charging
$70 for a chip worth about $2.00.  WHat slimeballs.

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|                                  | You're all coffee drinkers, no tea for  |
| kreme@cup.portal.com             | you!            -- Isstvan              |
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