Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!hc!pprg.unm.edu!unmvax!tut.cis.ohio-state.edu!husc6!bbn!apple!mjohnson
From: mjohnson@Apple.COM (Mark B. Johnson)
Newsgroups: comp.sys.mac.programmer
Subject: Re: Hey APDA!  Where are my %$#&*@ tech notes?
Keywords: Misssing APDA Tech Notes
Message-ID: <28470@apple.Apple.COM>
Date: 6 Apr 89 06:55:40 GMT
References: <7659@batcomputer.tn.cornell.edu> <8119@chinet.chi.il.us> <28394@apple.Apple.COM> <8138@chinet.chi.il.us>
Organization: Apple Computer Inc, Cupertino, CA
Lines: 34

In article <8138@chinet.chi.il.us> henry@chinet.chi.il.us (Henry C. Schmitt) writes:
>	Thanx for letting me know that somebody at Apple cares!  I
>just makes me hot under the collar to pay $40 for 2 disks!!
>
>	As for your suggestion of contacting APDA, I've done that
>but they just say "We issued everything DTS has given us!"  When I
>point out that DTS says they gave APDA the missing TNs they say
>"We'll look into it."  Then I wait...  When I call again, it starts
>over from the beginning!
>
>	All I see from here is a bunch of finger pointing. 
>Obviously you're not at fault but if you can, please pass our
>messages to the higher ups at APDA.  Thanx.
>
You can be sure that most of the complaints seen here get around Apple
and APDA.  There are a lot of problems and fortunately there are some
people in product management and APDA working to resolve them.  I'm
not going to defend Apple or APDA here, but I will say that the
complaints aren't falling on deaf ears ... but you should keep them
coming until you get the service that you pay for.  If you are not
satisfied with what you get (or don't get as the case most often is)
let the people know.  If you don't get satisfaction to a "reasonable"
request at the front lines, escalate it to customer satisfaction or
someone else up the management chain.  Thanks for your support...
 


Mark B. Johnson                                            AppleLink: mjohnson
Developer Technical Support                         domain: mjohnson@Apple.com
Apple Computer, Inc.         UUCP:  {amdahl,decwrl,sun,unisoft}!apple!mjohnson

"You gave your life to become the person you are right now.  Was it worth it?"
                                                         - Richard Bach, _One_