Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!cs.utexas.edu!natinst!bigtex!nueces!chari From: chari@nueces.UUCP (Chris Whatley) Newsgroups: comp.sys.next Subject: Re: NeXt Performance/Price Message-ID: <254@nueces.UUCP> Date: 10 Apr 89 03:45:08 GMT References: <2659@tank.uchicago.edu> Distribution: usa Lines: 51 In article <2659@tank.uchicago.edu>, phd_ivo@gsbacd.uchicago.edu writes: > >> - NeXt is EXTREMELY unccoperative with having small developers > >That is entirely UNTRUE!!!!!! I personally feel that NeXT evaluates > >each and ever application based on the company and the marketing niche. > Well, not being an established company with a product, a friend of mine and I > wanted to talk to someone at NeXt about getting one of these cubes for > designing a specific program. All we got was a secretary putting down our name. > That was about 3 months ago. We haven't heard from NeXt yet. Similarly, a > message to the only participant of NeXt on this net (Ali O.) was never even > replied to with a hint who we should contact. I wouldn't complain about Ali. One of the Next guys here in Austin told me that he was astonished that Ali could do his job at Next and keep up such a presence on the Net, on BIX and elsewhere. I.E. it's not his job to answer questions on the net. Though, I do agree that Next should have an official "net-questions answer-guy" to help out. I do think that there are other, more proper channels for complaints and questions. I am a nobody as far as Next is concerned and they seem to be treating me rather well. I am not a developer yet, I have a machine now and have had it for almost 3 months. Since then, the people at the regional office here in Austin have not only answered questions for me on the phone but also have called me periodically to see how I like the machine. I am a college student and they know it! Do you call that bad service? The support system at the University of Texas seems to be working rather well too. My OD broke, I took it in and in less than four hours, I walked out with a new drive for free. the software support guys here are not quite up to speed on the Next and its specific quirks and bug/features but they usually find out what you need to know quickly even though they also run all the Unix systems on campus... no easy job. > Seems uncooperative to me... I wonder how you even started to talk to them. > Are you big enough so that NeXt would contact you? I'm not and they did anyway. > Ivo I'm not saying that you don't have anything to complain about. I just wanted to give Next some positive representation. Chris -- Chris Whatley | "fish.. plate... {uunet,cs.utexas.edu}!bigtex!nueces!chari | plate of fish..." 1607 Nueces,Austin TX 78723 - 512/453-4238 | --