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From: japplega@csm9a.UUCP (Joe Applegate)
Newsgroups: comp.sys.tandy
Subject: Re: Reply: Unstandard Tandy 1000
Message-ID: <1416@csm9a.UUCP>
Date: 12 Apr 89 20:13:18 GMT
References: <665@ultb.UUCP>
Organization: Colorado School of Mines
Lines: 48

In article <665@ultb.UUCP>, pmb1566@ultb.UUCP (P.M. Barella) writes:
> That is, in my opinion, Tandy's main problem.  They don't train their
> salespeople as good as they should.  Another problem is the commission-
> based salary.  The salespeople try to sell the most expensive thing to
> the customer, not necessarily what would best suit the customer.  (The
> training tapes may instruct that the salespeople should sell the best to
> suit the customer; I don't remember them much, but the salesmakers sell
> what is going to get them the most money anyway.)

The funniest story I have on Tandy salespeople happened about 2 years ago
at one of the local Computer Centers... while I was browsing I overheard
a somewhat irate customer argue: "I don't care if it works in your system
it doesn't work in mine"... the saleswoman, who I knew had worked for Tandy
for over 4 years (an old timer by Tandy standards!), told him, "we tried the
board in one of our machines and it worked fine, your machine must be
defective"... "But my machine works fine and everyhthing else I've tried
works... I still don't understand why I need another board to upgrade the
memory, you told me the 1000 could handle 640K"...

At this point I jumped in and asked what type of machine he had, seeing that
she was holding a Memory Plus card... he had a 1000 HD, which already HAS
a Memory Plus card!!!!  The salesjerk said I didn't know what I was talking
about, I told her to open one up and look and she said she didn't have to
she worked for Tandy and knew all about computers... I went to the car got
a screwdriver, opened up a 1000HD and showed the customer that it already
had a card WITH A DMA and explained why you couldn't put another DMA chip
in the computer, and that all he needed was memory chips!

He demanded his money back for the card... the salesjerk demanded I leave
the store... I asked to see the manager, who when I explained what happened
told me I didn't know what I was talking about, you could put as many DMA
chips in the computer as you wanted, all they would do is speed it up ????
 
The customer got his money back... and left swareing he'd never buy another
Tandy computer for his business or recommend them to his freinds... he came
to our user group and we told him where to buy chips (for less than 20% of
Tandy's price) and installed them on his memory plus!

I have lots of Dandy Tandy stories... like the salesjerk I heard tell a 
customer that the Coco III was an IBM compatible... he too worked in
a computer center!

			   - Joe Applegate -

    ======================STANDARD DISCLAIMER============================
     All views and opinions are my own and do not represent the views or
     opinions of the Colorado School of Mines, whatever they might be.
    =====================================================================