Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!sharkey!bnlux0!sbee!mhlevy
From: mhlevy@sbee.sunysb.edu (Mark Levy)
Newsgroups: comp.unix.xenix
Subject: Re: SCO Support Problem and Problem for SCO Support
Summary: SCO Support??? No Problem!
Keywords: uusched, losers
Message-ID: <1176@sbee.sunysb.edu>
Date: 11 Apr 89 02:35:52 GMT
References: <208@berner.UUCP> <3274@udccvax1.acs.udel.EDU>
Organization: State University of New York at Stony Brook
Lines: 39

In article <3274@udccvax1.acs.udel.EDU>, conan@vax1.acs.udel.EDU (Robert B Carroll) writes:
# 
# In article <208@berner.UUCP> brian@berner.UUCP (Brian A. Jarvis) writes:
#  ....stuff deleted about SCO support....

MORE STUFF DELETED 

# 
# I wish they would get their act together. the customer support
# REALLY SUCKS!
# 

What kind of support do you expect for a measley $750.00 a year???  You should
get the full soft-tech package, for only about $9000.00 / yr (There is a lot
of sarcasm in this posting, but in this case I REFUSE to put in a smiley face!).

I have level 2 softcare for my XENIX 386 complete, and about 3 months ago, I 
had a problem in the link phase of compiling XLISP in the form of "invalid 
object module".  The manual said "contact the system administrator."  I am the 
system administrator.  I calle d for help, and even sent them the offending 
code.  I never heard anything, and to this day I never found out what the 
error that causes that message is.  

A distributer that I know does have the soft-tech support, and sometimes they
will report a problem with-out any results.  Over a month ago, they notified SCO
about a problem in PROFESSIONAL that cost my company a $14,000.00 sale.  He is 
still waiting for a response.  In the mean time, we are afraid to sell PRO to
anybody that needs to transport spreadsheets between LOTUS and PRO (the major
selling point of PRO).

Oh well, What can you do but hope that SCO gets their support together.  I can't
wait till the get X-sight (X11) on the market.
Mark

-- 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Mark Levy { mhlevy@sbccvm.BITNET   } 	%       DISCLAIMER??? HA!!!  	
          { mhlevy@sbee.sunysb.edu }    % I admit it!  Go ahead, blame me,
          { mhlevy@ccvm.sunysb.edu } 	% everyone else does!!!!