Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.milw.wisc.edu!lll-winken!uunet!pyrdc!netsys!vector!telecom-gateway From: jsol@bu-it.bu.edu Newsgroups: comp.dcom.telecom Subject: MCI telecommunications needs phone switch hacker Message-ID: Date: 22 Apr 89 05:55:20 GMT Sender: news@vector.Dallas.TX.US Lines: 32 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 141, message 4 of 5 Scott: this one's for you. You already know about it tho, and it is probably not in California. When I had a business, I had (617) 864-6440. I had MCI install an in-wats line (that's what we used to call them before they started calling them 800 numbers). I got 1-800-666-9633. When the business went under, I transferred the 800 number to my residence line. (617) 354-8676. Recently I decided to cancel the 800 number. I called MCI. They told me I had to write them a letter explaining that I wanted a disconnect. I did this. They called me and said they wanted to know why I was disconnecting. I told them why. This after much telephone tag. Finally, I got the contact person and she explained that "due to a problem, beyond their control, they are unable to disconnect the number." They assured me that if I sent them a copy of my Bill, they would gladly issue me a credit each month until this gets resolved. Meanwhile, I disconnected the line. If you call 1-800-666-9633 you will get a recording saying 354-8676 is disconnected (until they reassign it). I actually have two 800 numbers, but the second one is connected to my home phone number, and I won't tell you what that is. MCI can't disconnect that 800 number either. The number is pretty dear to my heart, so I don't want to disconnect it too. --jsol [Moderator's Note: Jonathan A. Solomon was the founder of {TELECOM Digest} and the moderator of this news group for the first several years of its existence. PT]