Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!purdue!decwrl!decvax!ima!mirror!frog!rmk
From: rmk@frog.UUCP (Rick Kelly)
Newsgroups: comp.sys.apple
Subject: Re: Beware...
Message-ID: <1283@frog.UUCP>
Date: 19 Apr 89 00:43:00 GMT
References: <8904070839.AA09431@crash.cts.com> <10061@polyslo.CalPoly.EDU>
Reply-To: rmk@frog.UUCP (Rick Kelly)
Distribution: usa
Organization: Charles River Data Systems, Framingham MA
Lines: 42

In article <10061@polyslo.CalPoly.EDU> ctuel@polyslo.CalPoly.EDU (Cliff Tuel) writes:
>pnet01!pro-sol!pro-charlotte!pro-novapple!daveharv@nosc.mil said...
>|So... You think you've heard everything....
>|-----------------------------------------------------------------------------
>|Category 12,  Topic 14 
>|Message 61        Tue Apr 04, 1989 
>|A2.DEAN [Library Boss]       at 17:29 EDT 
>| 
>|I called my dealer.  I called several dealers.  Every one of them said that 
>|Apple would NOT supply a replacement chip.  The ONLY way they could fix the 
>|problem was a new motherboard!  $250 for parts and labor! 
>| 
>|So I got the number for Shreve Systems in Louisiana and ordered a new Ensoniq 
>|chip.  For about $55.00 total they Federal Expressed me the chip. I put it in 
>|this morning, and the machine works just fine now. 
>| 
>|This goes beyond just DUMB.  It's highway robbery on Apple's part. I still 
>|can't believe it. 
>
> 	Believe it.  The same thing happened to me -- the 65C02 in my
>	//c died.  Mr. AuthorizedAppleDealerIdiot said that I needed
>	a new motherboard (something like $150).  Upon further interrogation,
>	I learned that the CPU was bad.  Picked one up for $7.95 at an 
>	electronics store and it worked fine.  Then I politely told the
>	dealer to go f__k himself.
>


	Many authorized Apple dealers are on board swap plan with Apple.
	They buy boards from Apple at a set price, and get a refund back
	for dead boards that they return to Apple.  This saves them money
	on technicians and equipment.

	Computer stores are gradually turning into the appliance type of
	store that the retail sector seems to prefer.


Rick Kelly
Test Engineering
Charles River Data Systems
983 Concord Street
Framingham, Mass. 01701