Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!rutgers!iuvax!silver!sl161011
From: sl161011@silver.bacs.indiana.edu (Kevin Clendenien)
Newsgroups: comp.sys.atari.st
Subject: Re: Joppa Computers / Hard Drives at a great price
Message-ID: <3834@silver.bacs.indiana.edu>
Date: 27 Apr 89 16:19:04 GMT
References: <17648@cup.portal.com>
Reply-To: sl161011@silver.UUCP (Kevin Clendenien)
Distribution: na
Organization: Indiana University BACS, Bloomington
Lines: 29

I'm not sure that the Joppa Computers price list is appropriate for the
network, but even if it is, I have a word of warning for those considering
dealing with Joppa Computers.  My only dealings with Joppa was an attempt
at getting a 520 ST repaired.  I sent off my computer, with $65, in hopes
that I would quickly get my machine back in a working state.  Well, within
a week of shipping, the Joppa repairman called me and said he had fixed it.
He explained what the problem was, told me how much the repair costs, and
said he would get it back to the store the next day.  "Great!", I thought.
Well, it took another 2 1/2 weeks for my machine to arrive at home.  Why
it took 2 1/2 weeks to ship my machine, I don't know.  But that's not the
kicker.  Joppa sent my computer back, in the box that I had shipped it in,
the original box, but they left out the styrafoam endpieces.  So, despite
the fact that they had packed it in a larger box, my computer was sliding
around inside its smaller box.  Needless to say, my computer acted just
as it had before I sent it off to be repaired.  So, I had already paid
$65 for repairs and $6.50 in shipping.  I called Joppa, and the repairman
said, "Sure, send it back and I'll fix it again free."  Free my ass!  They
insisted that I would have to pay for shipping both ways for the second
repair.  It would take an extreme moron to send out a computer without
proper packing, but they compounded the problem by not even accepting
responsibility by paying for the next round of shipping.  I decided that
I wasn't going to risk another $6.50, and wait almost a month to see if
Joppa had learned how to pack computers for shipping yet.  I sent my 
computer to Atari, and had it replaced.  This took less time than 
sending it to Joppa, and the new computer came back properly packed for 
shipping, and it even works!  Thank you Atari.
--------------------------------------------------------------------------
sl161011@silver.UUCP                                      Kevin Clendenien
--------------------------------------------------------------------------