Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ncar!tank!shamash!sialis!rjg
From: rjg@sialis.mn.org (Robert J. Granvin)
Newsgroups: comp.sys.att
Subject: Re: Trailblazer Setup for HDB  <--[NO! NO! NO!]  for the UNIX PC
Keywords: HDB 7300 3B1 AT&T
Message-ID: <1385@sialis.mn.org>
Date: 21 Apr 89 00:27:55 GMT
References: <823@aber-cs.UUCP> <1377@sialis.mn.org> <809@jhereg.Jhereg.MN.ORG>
Reply-To: rjg@sialis.mn.org (Robert J. Granvin)
Distribution: eunet,world
Organization: Dr. Ho Laboratory and Day Care Center
Lines: 32

>>>It is ALMOST ALWAYS the case that it says that you pay money to REPORT bugs,
>>
>>I'd suggest you start looking at other vendors.  I've reported many
>>problems and bugs to several vendors and manufacturers for supported
>>and unsupported products alike.  I've found a global willingness to
>>listen to the problems you have discovered [ ... ]
>
>Hmmm.  Bob, I would suspect that you have not talked to the likes of
>Microsoft, Informix, Unify, and several other well known companies.
>Microsoft is the most notorious.  A conversation that I had with Microsoft
>one time went something like this:

Interesting.

I've never had a problem with Microsoft, but then again, I've never
called them up about MSC.  Of course, I'll admit that Informix is
driving me up the wall...  "Maintenance contract?  Oh, that's $495 and
it gets you the update to the current release.  Price of the current
release new?  Oh... $525, and that gets you a new manual, a new
distribution and the year maintenance" or some such rot...  

Microsoft _does_ have an interesting concept of "technical service"
though.  I'm curious as to what the criteria is? 

In any case, I still haven't found anyone who won't listen to at least
a report.  Whether you ask or expect anything to be done about it may
be another situation altogether, though...

-- 
________Robert J. Granvin________   INTERNET: rjg@sialis.mn.org
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