Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!rutgers!njin!princeton!phoenix!ccma
From: ccma@phoenix.Princeton.EDU (Chung-chun Ma)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Info wanted: Micro 1 Power 386-20
Message-ID: <7893@phoenix.Princeton.EDU>
Date: 21 Apr 89 21:39:41 GMT
References: <130@cbnewsk.ATT.COM>
Reply-To: ccma@phoenix.Princeton.EDU (Chung-chun Ma)
Distribution: na
Organization: Princeton University, NJ
Lines: 33


I don't know about Micro 1's 386 machines, but I had a terrible
experience dealing with this company.  In March 1988 I bought a 286 AT
compatible from them.  After six months the machine started working
erratically.  As suggested by their technician I shipped it back for
repairs on Oct. 12.  One stupid thing I did was to leave the 80287 math
coprocessor I bought myself on the motherboard.  I called the technician
on Oct. 25 and he said it hadn't arrived yet.  However when I later
received the check paid by Micro 1 for my COD postage it was dated Oct. 24.
     For the next one and a half months I called fourteen times to check
on it and each time I was told that this technician was not in.  When I
asked about the computer they said he was working on it and nobody else
knew how it was going.  And he never returned my phone calls as I
requested.  On Dec.  12 I finally reached him on the phone.  He said he
had been transferred to another department and knew nothing about my
computer.  Without giving further explanations he passed me on to
somebody else. 
     So more phone calls for another month and a half.  I first found
out that they had lost track of my computer.  They promised to assemble
a new one for me.  When I mentioned the 80287, they promised I'll get it
too.  But every day I watched UPS trucks passing in front of my house
without stopping.
     With the help of a friend who knows better how to deal with this
kind of situation I finally got a computer back on Feb. 20.  Not
surprisingly there was no 80287 in it.  This friend of mine kept working
on the 80287 but we still can't get it up to now.  
     According to some sources Micro 1 is undergoing some transition
these days.  That might explain all the confusion there is.  I felt a
little bit relieved when I found out through this newsgroup that I'm not
the only victim.  But the frustrations and the loss of four months' time
in my last year of graduate work was just too much.