Xref: utzoo comp.sys.tandy:1317 comp.sys.ibm.pc:27947
Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!xanth!ukma!tut.cis.ohio-state.edu!rutgers!att!mtunb!dmt
From: dmt@mtunb.ATT.COM (Dave Tutelman)
Newsgroups: comp.sys.tandy,comp.sys.ibm.pc
Subject: Re: My Experiances with Tandy pt. 1
Message-ID: <1483@mtunb.ATT.COM>
Date: 26 Apr 89 20:08:30 GMT
References: <1460@csm9a.UUCP> <1356@beowulf.UUCP>
Reply-To: dmt@mtunb.UUCP (Dave Tutelman)
Organization: AT&T Bell Labs - Middletown, NJ
Lines: 35

In article <1356@beowulf.UUCP> bownesrm@beowulf.UUCP (Uncle Keptin Comrade Dr. Bobwrench) writes:
>
>	I've about had it with these rantings.....Here's the solutions
>that would have solved this guy's [Joe Applegate's] problems:
>...
>RS just marks things up a little more. They make none of their own printers.
>...
> Motto: When you have a 
>service problem, deal with the service center. They have the facilities to deal
>with customers, they just discourage it because the world is full of assholes
>which are best left dealing with salescritters.             see below^^^^^^^^

The ONLY reason I ever deal with Tandy is convenience.  I am aware of
their high markup and ignoramus salescritters, but occasionally it's
worth it because there are several within easy bicycle range.

Now Bob tells me: (1) yeah, I'm paying a premium, but don't worry be happy,
and (2) I must give up the convenience of dealing with the local store
if I want to make anything happen.  There goes the ONE motivation
I ever had for patronizing Radio Schlock.

Bob makes Joe's case almost as effectively as Joe did.

By the way, I hope Bob's characterization of Tandy's customers
(flagged in his remarks) is not the way Tandy views their customers.
That's a sure-fire prescription for business failure.

+---------------------------------------------------------------+
|    Dave Tutelman						|
|    Physical - AT&T Bell Labs  -  Middletown, NJ		|
|    Logical -  ...att!mtunb!dmt				|
|    Audible -  (201) 957 6583					|
+---------------------------------------------------------------+
Disclaimer: The above is my opinion.  I don't know my employer's
opinion on the subject, or even whether it exists.