Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!oliveb!apple!mjohnson
From: mjohnson@Apple.COM (Mark B. Johnson)
Newsgroups: comp.sys.mac
Subject: Re: Can we get what we pay for?
Message-ID: <29550@apple.Apple.COM>
Date: 26 Apr 89 02:36:20 GMT
References: <29440@apple.Apple.COM> <2432@nmtsun.nmt.edu> <6938@bsu-cs.bsu.edu>
Organization: Apple Computer Inc, Cupertino, CA
Lines: 37

In article <6938@bsu-cs.bsu.edu> mithomas@bsu-cs.bsu.edu (Michael Thomas Niehaus) writes:
>In article <2432@nmtsun.nmt.edu>, vogelei@nmtsun.nmt.edu (Todd Vogelei) writes:
>> 
>
>I have never known Apple to make mistakes in their shipments (although I
>don't discount the possibility).  Your problem here points out a problem with
>they sent in an order for a user that used the keyboard for the peripheral.

They make mistakes, trust me -- internally as well as externally.

>All I could do was apologize.  The mistake was on the part of the educational
>order center -- their consultants are students who know very little about the
>Mac.  All I could do was file a complaint with them.  Sigh.  Events like these
>give Apple a bad name.
>
This is true of more than just Educational Order centers.  It's true of retail
dealers all over the world. There are some really competent dealers out there
and even some Techs who will not swap complete boards according to Apple's
agreements (they fix the little part you need, even if it is a pain).  Its
just a matter of finding the closest dealer with whom you feel comfortable...
kind of like looking for a car mechanic.

As for the current situation, I would complain VERY loudly to customer 
satisfaction and the person in charge of the sales outfit.  Either the
seller should eat the cost (they could very easily resell or use the memory
themselves) or if you complain loudly enough Apple will ... if you complain    
enough about this dealer (in whom you have a lot of trust to guide your
purchase decisions) ...  I used to deal with a lot of people in the Chicago
office, and they are pretty reasonable if approached properly...

Mark B. Johnson                                            AppleLink: mjohnson
Developer Technical Support                         domain: mjohnson@Apple.com
Apple Computer, Inc.         UUCP:  {amdahl,decwrl,sun,unisoft}!apple!mjohnson

"You gave your life to become the person you are right now.  Was it worth it?"
                                                         - Richard Bach, _One_