Path: utzoo!attcan!uunet!husc6!bloom-beacon!bu-cs!purdue!decwrl!labrea!dudevoir@bernoulli.Stanford.EDU
From: dudevoir@bernoulli.Stanford.EDU (Glen P. Dudevoir)
Newsgroups: comp.sys.mac
Subject: Re: Word 4.0 Upgrade
Message-ID: <19@bernoulli.stanford.edu>
Date: 27 Apr 89 23:27:48 GMT
References: <13224@dartvax.Dartmouth.EDU>
Sender: dudevoir@bernoulli.Stanford.EDU (Glen P. Dudevoir)
Reply-To: dudevoir@bernoulli.stanford.edu (Glen P. Dudevoir)
Organization: Stanford University
Lines: 45


In article <1685@rpi.edu> jvictor@pawl.rpi.edu (Jonathan V. Fisher) writes:
>I've heard that the academic version upgrade is only $35 (+$.5.50) if
>the academic version of Word 3 was bought before a certain date.  If you
>are paying $50 for the upgrade you should be getting all the stuff a
>regular upgrade includes.  Though, I suppose that if you didn't reserve
>an academic upgrade by the deadline (the deadline for getting a regular
>upgrade for $50 instead of $75), the academic version might then cost $50.

I purchased my copy of the Academic edition of Word in late May 1988.
Just before I did so I observed an ad in MacWorld stating that
purchasers of Word would receive a free upgrade to the next version.
I asked the representives at our University store if this also applied
to the Academic edition and they assured me that it did.  I also
called customer service at Microsoft and they also assured me that the
free upgrade policy for the full edition and the academic editions
would be the same.  After checking I decided to go ahead and purchase
the Academic edition.  I just received my upgrade coupon and you
guessed it No Free Upgrade, No Free copy of SuperPaint 1.1 .  I called
customer support and they refuse to even consider honoring their
previous commitment, but what can you expect.  I would certainly have
waited the two months had I been given the correct information, since 
the only reason I purchased the previous edition was to get the free 
upgrade. 

In article <13224@dartvax.Dartmouth.EDU> xxiaoye@eleazar.dartmouth.edu writes:
>Message 1/1  From Robert Rubinoff                         Apr 25 '89 at
>11:36 pm
>                         Re: Microsoft Word 4.0 Upgrade
>(message addressed to xxiaoye@eleazar.Dartmouth.EDU)
>Posted-Date: Tue, 25 Apr 89 23:36:51 EDT
>Newsgroups: comp.sys.mac
>I called Microsoft today about this issue.  Yes, the academic version
>does
>not include any manuals.  To get the manuals, you have to pay an extra
>$35.

They have absolutely got to be kidding. At this rate the upgraded
disks, which are exactly what the upgrade letter promises, the
manual cost and the shipping fee cost more than a new copy of the 
academic edition.  Can anyone verify that you receive no manual
whatsoever? The Academic version I bought came with the reference
manual, but not the book with all the examples.

Thanks.  Glen