Path: utzoo!attcan!uunet!lll-winken!ames!ncar!ico!nbires!stan!dce
From: dce@Solbourne.COM (David Elliott)
Newsgroups: comp.sys.mac
Subject: Re: Upgrade Policies [Was: DMCS upgrade policy, if any ?]
Keywords: software distribution
Message-ID: <887@marvin.Solbourne.COM>
Date: 27 Apr 89 15:55:32 GMT
References: <255@my.sm.luth.se> <21576@santra.UUCP>
Reply-To: dce@Solbourne.com (David Elliott)
Organization: Solbourne Computer Inc., Longmont, Colorado
Lines: 41

In article <21576@santra.UUCP> jmunkki@kampi.hut.fi (Juri Munkki) writes:
>It seems to me that upgrading software is generally a lot harder than it
>should be.
>
>  1) You have to know that an upgrade is available.
>
>  2) You have find out who distributes the upgrade.
>
>  3) You have find out how much the upgrade costs.
>
>  4) You have to make sure that they remember to send send the upgrade.

   +) You have to make sure that the upgrade will work on your
      system.

With the SE/30 and Mac IIcx, people will be upgrading in order to
get working versions of software, and not every company has been
able to test their software on "typical" systems using the most
modern hardware and software (I have a number of products that
die on my Mac II; some work with color off, some work with
the cache off, some only break when MacroMaker is installed,
some just die at random).

>I'd really like to see a company that would take care of all our
>upgrades for a fair price. The service might resemble a book-of-

This is a great idea.

Also note that some magazines have started upgrade columns.  I
know that one of the electronic music magazines has a column
mentioning upgrades available for various products.

The biggest problem may be getting the dealers to make the
information available through more channels.  I know of a
number of products I own that I didn't know had been upgraded
until I mentioned a problem in public and was told I needed
to upgrade.

-- 
David Elliott		dce@Solbourne.COM
			...!{boulder,nbires,sun}!stan!dce