Xref: utzoo comp.sys.tandy:1314 comp.sys.ibm.pc:27935
Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!cs.utexas.edu!uunet!crdgw1!beowulf!bownesrm
From: bownesrm@beowulf.UUCP (Uncle Keptin Comrade Dr. Bobwrench)
Newsgroups: comp.sys.tandy,comp.sys.ibm.pc
Subject: Re: My Experiances with Tandy pt. 1
Message-ID: <1356@beowulf.UUCP>
Date: 26 Apr 89 14:23:11 GMT
References: <1460@csm9a.UUCP>
Organization: Team Slime - Albany Division
Lines: 76


	I've about had it with these rantings.....Here's the solutions
that would have solved this guy's problems:

> it did have an interface for the Coco and was the cheapest printer.

	You do get what you pay for.....Buy a cheap printer from anyone else
(since this is made not by RS, but by Citizen) and you'll have the same problem.
RS just marks things up a little more. They make none of their own printers.

> Once again I demonstrated there was a real problem and sent in the printer...
> after 6 weeks it came back tagged as repaired... when I got home, guess what!
> It still skipped!!! I took it back and was told it was now out of warentee and
> would cost a minimum of $150 to fix!  It still sits in my closet as a proof
> of Tandy's lousy service and the poor quality of their printers...
> 

	One phone call in a reasonable tone of voice with the reciepts to
the Regional Service Manager would have taken care of this problem for you. 
If you can prove that the Service center was unable to fix the problem in 
warranty, they would have gotten you a new printer. Motto: When you have a 
service problem, deal with the service center. They have the facilities to deal
with customers, they just discourage it because the world is full of assholes
which are best left dealing with salescritters. As a Field service rep, I 
oftern called customers having a problem I couldn't identify and only then
(sometimes ) could find the problem. If you still had problems and could not
get them to fix it, you could have asked for the unit to be shipped to another
service center or even Ft. Worth to be fixed. Happens all the time, especially
with strange problems.

> Eventually I had my Coco (grey case E board) upgraded to 32K and when OS9
> came out I wanted to run it as well... so I tried to do the E board mod myself
> It didn't work... I asked some of the local hackers from our users group...
> they checked my work and even re-did some of it... it still only had 32K
> (I had the diagnostics pack that checks all 64K)... finally I ripped out the
> chips I had put in and replaced them with new one minus jumpers and sent it
> to Tandy... it came back with 32K.. OS9 would not boot!!!
> 
> Let alone the fact that they charged me $150 for a machine that already had
> 4164's in it and which they never did make into a 64K machine!!!!
> 

	Did Tandy do the 32K upgrade? If they did, those were 4164's that
one half of the chip had failed. RS saved considerable $$ by buying these 
32K DRAMS. Often one could set them up as 64K, but with unpredictable 
results due to single bit errors high in RAM.

> 
> Out of 30 stores only one would say that there was a spreadsheet... and every
> one tried to sell the existing customer a new computer!
> 
	Easy to explain. Computer bigotry. Coco's are game computers and that
is how they were/are designed and marketed. The salescritters want to get 
business systems sold because they make more money. 

	BTW: What prevented you from pointing it out to the salesperson in 
the catalog? Sounds like an urge to be cantankerous and to justify your
bitching. If you walked in and told him/her the catalog #, they (before
they recognized you on sight and transferred) would have been happy to dig one
out or order it for you.

> and he responded that his personnel could not know every product!
> [and they can't look in a catalog I suppose!]
> 
	see above.

	Bob

	The opinions expressed herein are mine and not those of my former 
	employer, whose stock purchase plan paid my way through college.

-- 
"Reading legal mush can turn your brain to guacamole"
Bob Bownes, aka iii, aka captain comrade doktor bobwrench
3 A Pinehurst Ave,	Albany, New York, 12203, (518)-482-8798 voice 
bownesrm@beowulf.uucp {uunet!crdgw1,rutgers!brspyr1}!beowulf!bownesrm