Path: utzoo!attcan!uunet!hsi!stpstn!aad
From: aad@stpstn.UUCP (Anthony A. Datri)
Newsgroups: comp.unix.ultrix
Subject: Re: DECstation 3100
Message-ID: <3161@stpstn.UUCP>
Date: 16 Apr 89 20:44:55 GMT
References: <4716@decvax.dec.com> <4706@decvax.dec.com> <88320@felix.UUCP> <1903@umbc3.UMBC.EDU> <1912@umbc3.UMBC.EDU> <2661@decuac.DEC.COM>
Reply-To: aad@stepstone.com
Organization: The Stepstone Corporation, Sandy Hook, CT
Lines: 36

In article <2661@decuac.DEC.COM> avolio@decuac.dec.com (Frederick M. Avolio) writes:

>In addition, if you deal directly with Digital, you should make your
>sales rep. aware of any problems.  Yes, I have heard stories of unresponsive
>sales reps, but as they *need* your business to stay in business and that
>usually implies that they *want* you to be happy

My sales rep has done the following:

o told me that VMS VWS tapes will work under Ultrix (as UWS)
o been incredibly unresponsive
o failed to be able to tell me what the items on my software support contract
  MEAN.


At this point, I've been through 2 referrals, and everyone says they'll get
back to me, and they haven't.  I give up.  I can't even get an answer to
a simple question like:

If DECwindows aka UWS is packaged with Ultrix, and DECwindows obsoleting VWS is
packaged with VMS, why are there lines for them on my contract?  Why did I get
a box with the UWS part number that included a whole duplicate set of Ultrix
manuals?



(it also kills me to pay $170 a month to get make and RCS, but that's another
 issue)



-- 
@disclaimer(Any concepts or opinions above are entirely mine, not those of my
	    employer, my GIGI, my VT05, or my 11/34)
beak is@>beak is not
Anthony A. Datri @SysAdmin(Stepstone Corporation) aad@stepstone.com stpstn!aad