Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.milw.wisc.edu!dogie.macc.wisc.edu!uwvax!rutgers!att!ulysses!nsscb!det
From: det@nsscb.UUCP (Dennis Erwin Thurlow)
Newsgroups: comp.sys.att
Subject: Re: Trailblazer Setup for HDB  <--[NO! NO! NO!]  for the UNIX PC
Keywords: HDB 7300 3B1 AT&T
Message-ID: <779@nsscb.UUCP>
Date: 28 Apr 89 20:41:58 GMT
References: <823@aber-cs.UUCP>
Reply-To: det@nsscb.UUCP (Dennis Erwin Thurlow)
Distribution: eunet,world
Organization: AT&T NSSC  S. Plainfield, NJ
Lines: 15

In article <823@aber-cs.UUCP> pcg@cs.aber.ac.uk (Piercarlo Grandi) writes:
>
>It is ALMOST ALWAYS the case that it says that you pay money to REPORT bugs,
>period. Many suppliers will not LISTEN to bug reports unless you pay for
>them to, and that is all they are prepared to undertake to do for you. In
>some cases a support contract may also include occasional distributions of
>software updates, about which no representation is made either.
>
Peter,
This simply isn't true. First we hand hold a lot of people through
stuff that is in the docs, or wierd configurations. Second, even if
you buy time, if you report a true bug, and we don't have a fix for it,
we do not charge you, we escalate the problem to the product manager
or developers, and while it may take some time to get a patch, we do try.
-nsscb!det