Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.milw.wisc.edu!bionet!agate!ucbvax!hplabs!hpfcdc!gates
From: gates@hpfcdc.HP.COM (Bill Gates)
Newsgroups: comp.sys.hp
Subject: Re: HP Contracts
Message-ID: <5570171@hpfcdc.HP.COM>
Date: 4 May 89 17:43:59 GMT
References: <547@mmlai.UUCP>
Organization: HP Ft. Collins, Co.
Lines: 15


>Now, if HP could only get the quality into the software support itself that 
>they have in the invoicing, we'd really have something! (are you listening
>guys and gals?)

Indeed we are (I am currently involved in an off-line support capacity, but
I still snap to attention when I see statements like these).  Could you
be more specific here?  In what way was your software support inadequate?
What could we do or change to avoid those shortcomings in the future?

Thanks for any feedback you can provide.

Bill Gates
HP-UX Offline Tech Support (for one more month)
303-229-3822 (call me if you'd like)