Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.milw.wisc.edu!lll-winken!uunet!mmlai!burzio
From: burzio@mmlai.UUCP (Tony Burzio)
Newsgroups: comp.sys.hp
Subject: Re: HP Contracts
Summary: Software support and X
Message-ID: <549@mmlai.UUCP>
Date: 6 May 89 13:56:58 GMT
References: <547@mmlai.UUCP> <5570171@hpfcdc.HP.COM>
Organization: Martin Marietta Labs, Baltimore, MD
Lines: 25

In article <5570171@hpfcdc.HP.COM>, gates@hpfcdc.HP.COM (Bill Gates) writes:
> >Now, if HP could only get the quality into the software support itself that 
> >they have in the invoicing, we'd really have something! (are you listening
> >guys and gals?)
> 
> Indeed we are (I am currently involved in an off-line support capacity, but
> I still snap to attention when I see statements like these).  Could you
> be more specific here?  In what way was your software support inadequate?
> What could we do or change to avoid those shortcomings in the future?
> 
> Thanks for any feedback you can provide.

The people at the response center in Atlanta are REAL nice, and try very
hard.  Most problems are solved with the first call.  I have noticed,
however, that X Window System calls require weeks to complete, with most
being pumped back to the factory for help.  I have a list of 6 X bugs waiting
in the queue for the response center to finish with my call about the static
raster widget not working.  Could HP get an X guru assigned to the response
center?

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Tony Burzio               * I have 2 HPs with more processing power
Martin Marietta Labs      * than our whole Computer Center VAX herd
mmlai!burzio@uunet.uu.net * combined :-)
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