Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!rutgers!hjuxa!mal
From: mal@hjuxa.UUCP (LEACH)
Newsgroups: comp.sys.ibm.pc
Subject: Re: JADE micro
Message-ID: <1446@hjuxa.UUCP>
Date: 27 Apr 89 12:06:44 GMT
References: <20062@iuvax.cs.indiana.edu>
Organization: Digital Equipment Corp, Manalapan NJ
Lines: 40

From article <20062@iuvax.cs.indiana.edu>, by beckman@iuvax.cs.indiana.edu (Peter Beckman):
> I recently tried to place an order with JADE microcomputers, anyway,
> to make a long story short, they were quite rude over the phone,
> and when I called back and asked for the manager, he was even more so.
> I had asked when the product would be delivered. The sales rep said 10
> days. I asked if he could check if the product was in stock, because 10
> days was a little close to the time that I needed it.  He replied that 
> it was not in stock.  I asked him how he could say it would take 10 days
> until it came to my door, if it was not in stock. He became angry and 
> hung up.  This is not the kind of place I will ever do business with again,
> and I wonder if any of you have had similar experiances?
> -Pete


	I had a similar experience with Jade.  Best prices around,
nothing in stock, piss poor clerks, even worse management.

I ordered a printer from them, after about 2 weeks, I called, they said
not in stock, should be in by friday.  I cancelled the order and got it
from Bulldog.
I didn't learn after the first try so about a month later
I ordered a 1.44 MEG floppy, got a 720 in the mail 2 days later.
I called and told them that I needed the 1.44 right away, made arangements
for them to ship that day while I returned the 720. After about a week,
I called and heard, "not in stock, should be in in about 2 weeks".
I cancelled the order, it took about 3 months and many calls to get the
charges off of my VISA card.  I got the impression that no-one there
ever wrote anything down cause each time I called it seemed like it
was the first time that the order had been cancelled.

One posative thing though, I never spent a penny of my own in dealing
with them.  All calls were to an 800 number and when they did credit
my VISA they included my expense for returning the 720 disk.




-- 
Michael A. Leach   uucp:    {decvax,clyde,rutgers,decuac}!hjuxa!mal
		   email:   hjuxa!mal@decuac.dec.com  OR  leach@unxa.dec.com