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Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ncar!unmvax!deimos.cis.ksu.edu!rutgers!elbereth.rutgers.edu!ssdesai
From: ssdesai@elbereth.rutgers.edu (Sunil S. Desai)
Newsgroups: comp.sys.ibm.pc,alt.fax
Subject: Help !!!
Keywords: HP, Quadram, fax, scanner
Message-ID: <May.4.15.59.42.1989.5062@elbereth.rutgers.edu>
Date: 4 May 89 19:59:43 GMT
Organization: Rutgers Univ., New Brunswick, N.J.
Lines: 45



Hi !

While trying to install JT-Fax 9600 in an HP Vectra PC, I have run into
this problem:

Computer:     HP Vectra(AT Compatible), 640k ram, 20 Mb hd
Peripherals:  Western Digital VGA+ card, 3Com Etherlink+ card,
              JT-Fax 9600 card, HP 4 function (floppy, hard disk,
              parallel and serial port) controller card, and
              HP Scanjet interface card.
Monitor:      Princeton Graphics Ultra 16"
Software:     Dos 3.2, HP Scanjet driver v A.02.00, JT-FAX v 1.17,
              Windows 2.03

The JT-Fax card is set up to address D000-DFFF in ROM.
The Scanjet card is set up to address I/O addresses 278H-27FH and 
    CC00-CFFF in ROM.

I can load windows and scanning gallery software to use the scanner. 
No problems.

I can load JT-FAX software and send ASCII files and receive any type 
of faxes.  No problems.

I can access our network.  No problems.

But when I tell JT-FAX software to send directly from scanner, 
or when I try to use their SIG program to scan and crate our Signature
and Letterhead files, I get the following error:
    THE SCANNER HARDWARE DOES NOT RESPOND.  DISCONTINUING...
and after a few second the program retuns to DOS prompt.  No activity 
on scanner.  I can go into windows and scan without any problems, ruling
out Scanner OFF LINE or loose cable errors.

I have placed calles to Quadram and they have not heard of this problem.
I called HP and they said they have it working.

Any help on this problem will be appreciated.

Thanks in advance.

sunil desai  (ssdesai@elbereth.rutgers.edu)
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