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From: jnh@ece-csc.UUCP (Joseph Nathan Hall)
Newsgroups: comp.sys.mac
Subject: Re: Word 4.0 Upgrade
Message-ID: <4043@ece-csc.UUCP>
Date: 28 Apr 89 05:27:30 GMT
References: <13224@dartvax.Dartmouth.EDU> <19@bernoulli.stanford.edu> <13256@dartvax.Dartmouth.EDU>
Reply-To: jnh@ece-csc.UUCP (Joseph Nathan Hall)
Organization: North Carolina State University, Raleigh, NC
Lines: 28

In article <13256@dartvax.Dartmouth.EDU> xxiaoye@eleazar.dartmouth.edu (Xiaoxia Ye) writes:
>Microsoft suffered an 18% loss in stocks because it wants to deliver a
>completely bug-free quality product to its valued customers.
>Therefore, they are justified in putting the wrath and tranferring this
>loss to its valued customers.
>
>This is what all of us should expect.

No, they suffered a loss in stock value because they are delivering one of
their most important products MONTHS LATE (as usual) and they are standing
on very skinny corporate legs in many other respects.

Competitors have just about caught up with Excel in quality.  Clearly,
competitors have caught up with Word in quality (but not quantity).

And I have this nifty little cartoon on my wall here which shows two hens
tending a nest that contains a small chick labeled "DOS" and an egg
labeled "OS/2", whose caption reads "And heaven only knows I'm fond of them
both, but my patience IS wearing a little thin!!"  The PS/2 is doing so
badly that IBM's stock, for chrissakes, is suffering.

Even if we should "expect" Microsoft's peevishness, we, as consumers,
don't deserve it.  You're forgetting Rule #1 about customers ...
-- 
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