Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.milw.wisc.edu!leah!rpi!batcomputer!mha
From: mha@batcomputer.tn.cornell.edu (Mark H. Anbinder)
Newsgroups: comp.sys.mac
Subject: Re: Can we get what we pay for?
Message-ID: <7853@batcomputer.tn.cornell.edu>
Date: 30 Apr 89 08:26:37 GMT
References: <29440@apple.Apple.COM> <2432@nmtsun.nmt.edu> <6938@bsu-cs.bsu.edu> <6939@bsu-cs.bsu.edu>
Reply-To: mha@tcgould.tn.cornell.edu (Mark H. Anbinder)
Organization: Department of Media Services, Cornell University, Ithaca NY
Lines: 37

In article <6939@bsu-cs.bsu.edu> mithomas@bsu-cs.bsu.edu (Michael Thomas Niehaus) writes:
>Here is the list of addresses that I found.  Some may be out of date.  If so,
>I would appreciate it if someone lets me know what the new information is.
>To send e-mail to any address, send a message to the AppleLink address.  For
>example, to reach Apple Customer Relations, send a message to:
>
>C.Relations@applelink.apple.com
>
>I would recommend sending a US mail letter, though, since it is more formal.

Send all your mail on paper, and keep copies of everything.  If you are
complaining about something (and the person whose posting prompted Michael
to post this plans to), you must have everything on paper if you want to
be able to claim you contacted the company.  Don't just print out a copy
of e-mail you send them; the laws haven't yet caught up to the current
technology.  Note that phone calls aren't enough, either.  Write.  On paper.

Don't bother sending mail to John Sculley.  Even if mail sent to the
address Michael gave would go to Sculley's e-mail box, and even if he
reads his mail, he would pass the message on to the appropriate department,
unless something REALLY caught his eye, and while everyone's complaints
are very important to them, they are quite commonplace to Apple (without
blaming Apple for maliciousness, I will say that customer service problems
will happen in large companies).

If you REALLY want to protect your rights, send your mail certified,
return receipt requested.  That way the United States Government will
verify that you mailed the letter (though not what it said), and the
return card will tell you exactly who accepted your letter when it
arrived.


-- 
Mark H. Anbinder                                ** MHA@TCGould.tn.cornell.edu
NG33 MVR Hall, Media Services Dept.             ** THCY@CRNLVAX5.BITNET
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