Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!cornell!calvin!jim
From: jim@calvin.EE.CORNELL.EDU (Jim Providakes)
Newsgroups: comp.sys.mac
Subject: Re: Deneba email path wanted
Message-ID: <1054@calvin.EE.CORNELL.EDU>
Date: 2 May 89 13:33:03 GMT
References: <2010@erix.ericsson.se> <94671@felix.UUCP>
Reply-To: jim@calvin.ee.cornell.edu.UUCP (PUT YOUR NAME HERE)
Organization: Cornell Space Plasma Physics Group
Lines: 44

In article <94671@felix.UUCP> kehr@felix.UUCP (Shirley Kehr) writes:
>In article <2010@erix.ericsson.se> goran@erix.ericsson.se (G|ran B}ge) writes:
><
><I would very much like to get an email path to someone at
><Deneba Software. I paid $20 in February to get my free Canvas 1.0 to
><2.0 upgrade sent to me in Sweden, but have so far gotten nothing.
><Two reminder letters sent to Deneba have not been answered.
><So if anybody know of a way to email Deneba I would appreciate
><if you would let me know.
><
>
>Welcome to the wonderful world of Deneba support. I called for help right
>after receiving the upgrade and because they didn't know how to make the
>program produce white text on a black background (which worked fine for 
>them), they asked me to send my disks back. That's the last I ever heard
>from them.
>
>Someone even sent me e-mail saying I'd get them back soon because he knew
>people there, but still I got nothing. Not only have I switched to SuperPaint,
>but I've crossed all of their software off my list of considerations. I
>can no longer recommend them.
>
>Shirley Kehr

I had purchased a copy of Canvas 2.0 (based on reviews from MacUser 
and Mac World) about three months ago.  The program is indeed an excellent 
paint and draw program. I have used Superpaint in the past including the newest
version and Canvas 2.0 runs circles around it.  
However, I too ran into the Denebe support line hassel.  The disks I got from
Denebe were not the latest rev (dated Nov 88 not March 89) and there were 
some subtle bugs with it (ie, could not read MacDraw II pict files).  I called
Denebe support and they told me to send my disks back for new ones after 
verifing my registration.  Well guess what, three weeks later after hearing 
nothing from them, I called Denebe back and they told me they never saw my 
disks and that I was not even registered.  Now I had no proof that I had 
bought Canvas 2.0.  They then wanted me to FAX to them proof of purchase, like
a receipt. I then demanded to speak to the supervisor and after some serious
discussions, she told me that they would send out the upgraded disks.  
I received them in three days.  
It is a shame that such an excellent piece of software at a price we users
can all afford has such a poor support line.  I will say that since then,
I have called Denebe support three times for technical questions
to be answered and all three times I recieved a prompt and accurate reply.
Maybe now Denebe has finally gotten their act together.