Path: utzoo!mnetor!frank
From: frank@mnetor.UUCP (Frank Kolnick)
Newsgroups: comp.sys.mac
Subject: Re: Deneba email path wanted
Message-ID: <4988@mnetor.UUCP>
Date: 3 May 89 01:25:04 GMT
References: <2010@erix.ericsson.se> <94671@felix.UUCP> <1054@calvin.EE.CORNELL.EDU>
Reply-To: frank@mnetor.UUCP (Frank Kolnick)
Organization: Computer X (CANADA) Ltd., Toronto, Ontario, Canada
Lines: 35

In article <1054@calvin.EE.CORNELL.EDU> jim@calvin.ee.cornell.edu.UUCP (PUT YOUR NAME HERE) writes:
>In article <94671@felix.UUCP> kehr@felix.UUCP (Shirley Kehr) writes:
>>Welcome to the wonderful world of Deneba support. I called for help right
>>after receiving the upgrade and because they didn't know how to make the
>>program produce white text on a black background (which worked fine for 
>>them), they asked me to send my disks back. That's the last I ever heard
>>from them.
>> ...
>>Shirley Kehr
>
>I had purchased a copy of Canvas 2.0 (based on reviews from MacUser 
>and Mac World) about three months ago.  The program is indeed an excellent 
>paint and draw program. I have used Superpaint in the past including the newest
>version and Canvas 2.0 runs circles around it.  
>However, I too ran into the Denebe support line hassel.  ...

I don't want to contribute to a flood here, but I've had similar
experiences with Deneba (and I have Spelling Coach Pro, too -- they've
been promising to fix *that* since last summer). But on a more
interesting note, Shirley's posting inspired me to phone Deneba today.
After the usual "send-me-your-disks" prologue, I asked about the next
*release* of Canvas (releases get shipped on new disks; only upgrades
require your original disks -- don't ask me to explain it). The
support person said that 3.0 was in the works but with no announced date.
He also said that this would (finally) support PostScript properly. This
is my main complaint, since I'm happy with what I can draw on the
screen but it doesn't print worth a damn (arrow heads separated from their
lines, fills not drawn, etc.) Now that Word 4.0 is out, we have something
else to anticipate and speculate about :-)


-- 
Frank Kolnick,
consulting for, and therefore expressing opinions independent of, Computer X
UUCP: {allegra, linus}!utzoo!mnetor!frank