Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!decwrl!shelby!Portia!xpress
From: xpress@Portia.Stanford.EDU (Brad Hochberg)
Newsgroups: comp.sys.mac
Subject: Re: Word 4.0 upgrade coupon arrives
Message-ID: <2042@Portia.Stanford.EDU>
Date: 4 May 89 04:39:28 GMT
References: <12496@paris.ics.uci.edu> <222@wuee1.wustl.edu> <595@bridge2.3Com.Com> <149@dg.dg.com>
Sender: Brad Hochberg <xpress@Portia.stanford.edu>
Reply-To: xpress@Portia.Stanford.EDU (Brad Hochberg)
Organization: Stanford University
Lines: 48

>>Microsoft had a program last year where they sent out cards where if you 
>>returned them, you would get a discount to $50 for the upgrade from $75.
>>So if for some reason you never recieved the card, never sent in the card,
>>you received a different upgrade letter I guess, one that says $75...
>
>Yup'er. I got the same scoop. So, I gets on da phone, and calls Microsoft.
>"What gives?" I says... After givin' da whole story tree, many foh-ur times, 
>and bein' askt'ed to call anudder numba (1-206-882-8088), I spoke wid a really
>nice lady who lookt'd me up in her data-base, like. She said, "ok". Told me
>ta write some stuff on my upgrade for'm, 'n send it in wid $50 + s/h.
>
>
>End o' story! I'm mail'n it soon, but I tinks we what sent the upgrade
>for'm is ok....
>
>Todd Krein
>krein@dg.UUCP


Same thing happened with me.  I called Microsoft about the $50 upgrade form
last September (I think, or whenever they announced it) fo I had not gotten
one.  They said not to worry for they hadn't mailed them yet (even though the
deadline to return them had passed) and that I would be getting one.  I also
asked them about the Word Finder/MacroWorks III disk which I also hadn't
received.  They sent one out to me after much ado.

I called them again when I heard 4.0 was shipping.  They once again told me
they hadn't sent out upgrade forms yet.  BTW, they told me to call another
number also.  Finally I was put through to a nice lady who looked me up in
their database and told me I could get the upgrade for $50 (plus $5.50 s/h)
if I mailed my upgrade form to her with a note.  I wonder if we talked to the 
same person. Her name was Carolyn.

She was the first and only helpful person I have ever talked to at Microsoft.
Even when I worked for an Apple dealership and used their dealer numbers I 
still got lousy support and service.  I hope they get their act togther soon.

However I haven't had any problems with Excel and upgrades.  They always send
me those upgrade forms.  I only use it once in a while but I use Word almost
everyday.  Funny how that works :-)

--Brad

-- 
Brad Hochberg              | "The only time I show any consistency these days
Stanford University        |  days is when I'm making a cup of tea."
xpress@portia.stanford.edu | --Mats Wilander, after getting bounced in the
                           |   in the first round of the WCT Finals in Dallas