Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!pasteur!agate!garnet.berkeley.edu!bmug
From: bmug@garnet.berkeley.edu (BMUG)
Newsgroups: comp.sys.mac
Subject: Re: Deneba email path wanted
Message-ID: <24062@agate.BERKELEY.EDU>
Date: 5 May 89 15:26:30 GMT
References: <2010@erix.ericsson.se> <94671@felix.UUCP> <1387@trotter.usma.edu>
Sender: usenet@agate.BERKELEY.EDU
Organization: University of California, Berkeley
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In article <1387@trotter.usma.edu> aj1826@trotter.usma.edu (DiGangi Joe CPT) writes:
>In article <94671@felix.UUCP>, kehr@felix.UUCP (Shirley Kehr) writes:
>
>> can no longer recommend them.
>                          ^^^^ (Deneba Software)   
>
>I have not had occassion to use their technical support lines, but I can say
>that I like the company overall.  Deneba instituted a plan to send one free
>copy of their software to user groups to give away.
> However, I had trouble getting our _second_ piece of software.
>Once I called Deneba, I got an immediate phone call back, and a Fedex package
>to make it in time for our next meeting.


I'd add that Deneba's policy of upgrading all Canvas owners with v2.0 FOR
FREE, NO STRINGS ATTACHED (with new manual, as well), the equivalent, in
my view, of an upgrade from MS Word 1.05 to 4.0 in terms of features, has
endeared me to the company forever (well, or until they screw up REALLY
badly, and even then I'd be inclined to give them the benefit of the
doubt).  Despite one or two minor bugs I've encountered, Canvas 2.0 is
about the most useful and versatile graphics program I've used.  I've
not had much occasion to use their tech support, but I've found their
product managers to be quite open and knowledgable.  If anyone has had
less-than-thrilling encounters with Deneba's tech support (or any other
company's, for that matter), write a letter to the president.  You'd
be surprised how often that'll cause the problem to be fixed (even
at Apple).

John Heckendorn
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