Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!sun-barr!cs.utexas.edu!uunet!intercon!amanda@intercon.UUCP From: amanda@intercon.UUCP (Amanda Walker) Newsgroups: comp.protocols.appletalk Subject: Re: Re: Cayman on the net Message-ID: <17-May-89.180024@192.41.214.2> Date: 17 May 89 21:50:57 GMT References: <7345@hoptoad.uucp> <2877@cayman.COM> Sender: news@intercon.UUCP Reply-To: amanda@intercon.UUCP (Amanda Walker) Organization: InterCon Systems Corporation, Sterling, VA Lines: 21 In article <7345@hoptoad.uucp>, tim@hoptoad.uucp (Tim Maroney) writes: [about Cayman being on the net] > Sounds good, but back in the mists of prehistory it was decided > definitively (with respect to Wollongong) that no one wants to pay the > bills for another company's technical support. If you use the Internet > for such commercial purposes, you are doubly at fault. It's too bad, > and people may have loosened up somewhat since, but I still don't think > this is an appropriate announcement. However, there does seem to be plenty of precedent for offering email-based technical support as a convenience to one's customers. Witness Pyramid's "bugmail" service, and so on. I've never heard of a company that would ignore email from its customers, which is what the original announcement looked like to me... -- Amanda Walker InterCon Systems Corporation -- "You don't have to take my word for it--I'll convince you!" --Gurshuran Sidhu