Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!cs.utexas.edu!uunet!modcomp!joe
From: joe@modcomp.UUCP
Newsgroups: comp.sources.d
Subject: Re: complaints, complaints
Message-ID: <38300004@modcomp>
Date: 13 May 89 04:01:00 GMT
Lines: 25
Nf-ID: #N:modcomp:38300004:000:942
Nf-From: modcomp.UUCP!joe    May 13 00:01:00 1989


William Wells writes:
>I've become really disgusted with the amount of patching that goes
>into some of the posted software. I would much rather wait for a
>tested release than be the unintentional beta tester that many people
>have become.
>
>E.g., I would have brought up elm to replace mailx but there was
>patch 1, patch 2, ..., patch 7! All in the space of a few weeks. It
>might have been the case that elm would have worked fine for me but
>this was *not* encouraging!

Golly, I *like* the quick turnaround on problem reports.  You can't
get that without a lot of patch releases, y'know.  Good support has
always been a catch-22 situation: it generates lots of patch releases
which in turn creates an image of bad support.

(And let's be realistic: how many *purchased* products have you seen
that have the quality and the level of support that elm has?  Not many,
I bet.)

joe korty
uunet!modcomp!joe

PS: Keep up the good work, Syd!