Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!rutgers!tut.cis.ohio-state.edu!ucbvax!obsolete.UUCP!nazgul
From: nazgul@obsolete.UUCP (Kee Hinckley)
Newsgroups: comp.sys.apple
Subject: RE: Piracy and Software Upgrade Policies
Message-ID: <8905191342.AA20617@obsolete.UUCP>
Date: 19 May 89 13:41:59 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 20

>    There is a difference between software updates which mainly fix such defects
> (bugs) in programs and software upgrades which provide the user with new
> features that were not available with his old version.  CLARIS's update of
Agreed.

>    In the case of bugs in the software, commercial retailers should be
> obligated to provide updates for free or the cost of postage & disks.
There are bugs and there are *bugs*.  We are many years from getting
software to the quality I expect from a (non-american :-) car.  If any
bug required a free update your initial software would cost *much* more.
It then becomes a judgement call.  Data-destructive bugs should clearly
be "recalled".  More minor bugs might not be.  How good a company is
about this clearly becomes one of their selling points, and in my 
experience companies that screw around with their customers tend to
lose out in bad-publicity and lower sales.

> to offer one is solely up to them.  If you don't think the new features are
> worth the price, then don't pay for the upgrade.
Absolutely.
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