Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!rutgers!mcnc!rti!sas!cole
From: cole@sas.UUCP (Tom Cole)
Newsgroups: comp.sys.mac
Subject: Fear and Panic: rapidly dying Jasmine DirectDrive 45
Keywords: jasmine disk hardware failure
Message-ID: <1043@sas.UUCP>
Date: 18 May 89 14:57:03 GMT
Distribution: usa
Organization: SAS Institute Inc.,Cary NC,25712
Lines: 31

I currently have several Jasmine DirectDrive 45 (not 40) drives, purchased
last summer.  One has taken a nose dive, and I have had zero luck in reaching
Jasmine technical support to get help or a return authorization.

I am looking for advice.  I see my choices as

   o  Open the case, and poke around, possibly breaking it even worse.

   o  Programming my Mac to call Jasmine every 5 minutes until I get
      an answer, at which time I will not be at home and it will have
      done me no good.

   o  Use it as a doorstop.

Seriously, does anyone have any luck/advice in reaching Jasmine these days?
I realize that they are having lots of fun with legal stuff, exciting new
products, and generally being a company, but sheesh!  I sure wish I could
get them to answer the phone, let me talk to someone, or call me back.

BTW, the drive usually doesn't spin up at all, blinking its ready light
pitifully every second or so.  Sometimes it comes up, but then checks
out again after about 30 minutes of use.  Driveware diagnostics reveal 
no hardware or media problems when the drive will come up, and doesn't
see any scsi device when it doesn't.

Whimper.

Tom Cole
SAS Institute

Declaimer:  Othello!