Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!decwrl!sun-barr!texsun!texbell!vector!telecom-gateway From: paul@nsacray.uucp Newsgroups: comp.dcom.telecom Subject: Automated Operators Message-ID: Date: 24 May 89 15:34:40 GMT Sender: news@vector.Dallas.TX.US Lines: 16 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 176, message 1 of 8 The problem with automated operators, at least the ones I've played around with is that after the question of whether or not they will accept the call is asked of the called party, the calling party can generate the DTMF (or say "Yes" for voice recognition). Simply cutting off the calling party from the call is also not a good idea, as sometimes the calling party is needed to generate additional info or at least speak to be recognized. Also, the voice recognition would have to deal with foreign languages in (e.g.) heavily Spanish speaking areas. Anyway, this technology has a long ways to go. -------- Paul Guthrie chinet!nsacray!paul Zippy says: OKAY!! Turn on the sound ONLY for TRYNEL CARPETING, FULLY-EQUIPPED R.V.'S and FLOATATION SYSTEMS!!