Path: utzoo!attcan!uunet!mcvax!ukc!stl!gap
From: gap@stl.stc.co.uk (Gerald Pearse)
Newsgroups: comp.sys.ibm.pc
Subject: Req for IBM AT Battery Part number ? IBM do not know it !!!
Message-ID: <1472@stl.stc.co.uk>
Date: 23 May 89 15:20:22 GMT
Sender: news@stl.stc.co.uk
Reply-To: gap@stl.stc.co.uk (Gerald Pearse)
Organization: STC Technology Limited, London Road, Harlow, Essex, UK
Lines: 38

IBM - and there QUALITY OF SERVICE ?

I have just spent three hours trying to get a part number out of IBM
for a Battery. 

It all started last week when I ordered the part from a local dealer.
It was the wrong item. I returned the part, and he forwarded the
alternative battery listed for the IBM AT. That also was the wrong
part - even though they are using the IBM Parts system.

After this, the dealer suggested I contact the UK IBM Technical Support
Centre. When I contacted them the person was very rude and totally
unhelpfull. The reply I kept getting was " We can not help any one
except authorised dealers". Even though the dealer - one of the
largest in the country referred me to them. They would not even 
provide me with any further phone numbers !!  (How is that for QUALITY
OF SERVICE )

Well after phoning around various IBM sales outlets, I obtained the
phone number for the IBM Direct Part Sales Desk. They said I could order
direct from them - but - but - but - they need a part number. 

Well here we go again I thought. So here I am getting fed up, if you
cannot get a battery out of IBM what must it be like for other parts
!!.

Well the bottom line is - has anyone ordered an IBM battery, and have
they a Part No I could have. 

Model:  EARLY style IBM AT - old style keyboard 
Model No: 5170

Battery: 6.8v Lithium, rectangular in shape, with flying leads and
				plug that connects to motherboard..

Regards,

        Gerald Pearse (gp@stl  ...!mcvax!ukc!stl!gp  +44-279-29531 x 2224)