Path: utzoo!attcan!uunet!cs.utexas.edu!tut.cis.ohio-state.edu!unmvax!ncar!boulder!stan!dce
From: dce@Solbourne.COM (David Elliott)
Newsgroups: comp.sys.mac
Subject: Re: Magnavox Max II monitor woes
Keywords: Ahhg
Message-ID: <1279@marvin.Solbourne.COM>
Date: 26 May 89 16:07:22 GMT
References: <221@cs.columbia.edu>
Reply-To: dce@Solbourne.com (David Elliott)
Organization: Solbourne Computer Inc., Longmont, Colorado
Lines: 53

In article <221@cs.columbia.edu> dr@cs.columbia.edu (David Robinowitz) writes:
>And, to the person who responded to my original posting and told me
>that the Magnavox was o.k.: "where are you now?"  Does anyone else
>know about this problem?  It is minor, but I paid ~$500 for it and
>should get a working product.

I assume you are referring to me, since I know I recommeded the
Magnavox monitor to at least a couple of people, and I still do.  My
monitor has worked fine ever since I purchased it in January.  If what
you are seeing is a design flaw (as opposed to a manufacturing defect),
then why don't I see the same problem?

Let me ask you this:  Did it stop working, or was it broken from the
beginning?  If the former, then I feel for you.  If the latter, then
you should have been able to send it back from the beginning, and if
you didn't try, you blew it.  I don't mean to be snappy, but someone
posted a message a while ago saying this happened to them, and if it
was you, then you brought it upon yourself.

In any case, you had better understand that that's how warranties work,
like it or not.  I once waited 9 weeks for repairs on an Aiwa personal
cassette player that I only had for 7 weeks.  I recently had my Ensoniq
Mirage sampler in the shop for 6 weeks for warranty repairs.  Were I a
professional musician, I would have had to buy a new one.  The same
goes for my Alesis MMT8, which was only in the shop for 3 weeks
(actually, this was not so bad, since I wouldn't have written the song
"Green Eggs and Ham" if the MMT8 wasn't gone).  The best warranty
situation I was ever in was with Passport, who sent me a brand-new unit
in 3 days, and even waived the $10 handling charge, but I was still
without a working MIDI interface for a few weeks.

Loaners?  Well, I just called my local Apple dealer and asked about
repairs to an Applecolor monitor under warranty, and was told that it
would be at least 4 weeks and there is no loaner program there,
either.  I can't name a single manufacturer that will provide a loaner
for warranty repairs (I know that car dealers used to, but the last
time I had any repairs done I had to rent a car, which is why I have
insurance for that kind of thing).  If anyone knows of any, let us know
so we can make sure and patronize them.

My advice to you is to bite the bullet now and send it back right away
and get it fixed.  If you're lucky, and they can find the problem in a
couple of days, you could get it back quickly.  If you look around, you
may be able to find a friend to loan you an extra monitor for a few
weeks, or you may find a mono monitor for $150 that you can use as a
loaner.

If I could help you out, I would.  I don't feel guilty, but I know how
it is to be without something you use a lot.

-- 
David Elliott		dce@Solbourne.COM
			...!{boulder,nbires,sun}!stan!dce